9bed's Privacy Policy

1 Introduction and Applicability

9bed is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes how 9bed collects your personal information, how that information is used, with whom it is shared, and what steps we take to protect your information.

This policy applies when you visit the 9bed website, create an account, use our gaming services, carry out transactions, or contact our customer support team. If you are under 21 years of age, please do not use this platform.

2 Information We Collect

9bed collects certain types of information from you for various purposes. The types of information collected are described below:

2.1 Registration and Identity Information

When you create an account on 9bed, we collect your full name, email address, date of birth, mobile number, and residential address. This information is essential for verifying your identity and maintaining a secure account environment.

2.2 Identity Verification Documents

To ensure security and compliance, we may collect copies of your National Identity Card (NID), passport, or other government-issued identification. These documents are requested only when necessary and are stored with the highest level of protection.

2.3 Financial Information

To facilitate deposits and withdrawals, we collect your payment method details — such as your bKash, Nagad, Rocket, or Upay account number. No full payment card numbers are stored on 9bed.

2.4 Gaming and Transaction History

Your gaming activity, betting history, win and loss records, deposit and withdrawal transactions, and bonus usage information are automatically recorded in our system. This information is used to manage your account and resolve any issues.

2.5 Technical and Device Information

We automatically collect your device's IP address, browser type and version, operating system, device identifier information, website browsing patterns, and session duration. This information is used to detect fraudulent activity and improve platform security.

2.6 Communication Information

When you contact our customer support via live chat or email, records of those conversations are stored in our system. This helps improve the quality of our service in the future.

3 Purpose of Using Your Information

9bed uses the information collected from you for the following purposes:

• To create and manage your account and to verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide 9bed's gaming services, bonuses, and promotions.
• To detect and prevent fraudulent activity, money laundering, and other illegal activity.
• To ensure responsible gaming and to monitor risky behavior.
• To send you important service-related communications.
• To review and improve the technical performance of our platform.
• To fulfill legal obligations and provide required reports to regulatory authorities.
• To present a personalized gaming experience and relevant offers.

4 Cookies and Tracking Technologies

The 9bed website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain your login session and verify security. Without these cookies, 9bed will not be able to function properly.

4.2 Performance Cookies

These cookies help us monitor the performance of our website and understand how users interact with our services. The analysis of this collected data is used to improve the platform experience.

4.3 Cookie Controls

You can stop accepting non-essential cookies by changing your browser settings. However, please note that disabling cookies may limit some functionality of the platform.

5 Data Sharing and Disclosure

9bed does not sell your personal information to third parties. However, your information may be shared with certain parties in the following circumstances:

• Payment Processors: Information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Trusted third-party services are used to verify your identity and age.
• Technology Service Providers: Technology partners who assist in operating the platform receive only the information necessary to provide their services.
• Legal Authorities: Information may be disclosed when required by a court order, a lawful request from law enforcement, or other legal processes.
• Fraud Prevention: Information may be shared with relevant authorities to detect and prevent illegal activity.

Our agreements with third-party service providers include an obligation to maintain the confidentiality and security of your information.

6 Data Security Measures

9bed applies industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

• SSL Encryption: All data transmission between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive information, particularly financial and identity-related data, is stored using strong encryption algorithms.
• Access Controls: Only authorized staff are granted access to your information on a need-to-know basis.
• Security Testing: Our systems undergo regular security audits to identify and address vulnerabilities.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems prevent unauthorized access.

7 Data Retention Period

9bed retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Retention periods for different types of information are as follows:

• Account Information: Retained for as long as your account is active, and for the required legal period after the account is closed.
• Financial Transaction Records: Retained for the period specified under applicable financial regulations.
• Communication Records: Retained for a reasonable period for the purpose of improving customer service.
• Technical Logs: Retained for a limited period for security and performance analysis.

Once the retention period ends, your information is securely deleted or anonymized in a way that prevents you from being identified.

8 Your Rights

As a user of 9bed, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information to you as quickly as possible and within the legally required timeframe.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update the information after verification.

8.3 Right to Close Your Account

You may request to close your 9bed account at any time. However, due to legal and regulatory obligations, some information may need to be retained for a specified period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from 9bed, you may contact us to request that they be stopped. However, important service-related communications cannot be stopped.

9 Privacy Protection for Minors

9bed strictly prohibits persons under the age of 21 from using the platform. This platform is operated solely for those aged 21 and above.

We do not knowingly collect personal information from any minor. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. We take the necessary steps to verify age at the time of registration.

10 International Data Transfers

Although 9bed's operations are primarily centered on Bangladesh and surrounding regions, some of our technology partners may be located in other countries. If your information is transferred outside of Bangladesh, we ensure that adequate protections for your information are in place in that country or with that organization.

For transfers of data to third countries, we ensure appropriate contractual safeguards and comply with applicable law.

11 Third-Party Websites and Services

Interactions with third-party game providers or payment services may occur on the 9bed platform. These third parties have their own privacy policies and 9bed is not responsible for their use of data. We advise you to read the privacy policies of those parties.

12 Policy Changes and Updates

9bed reserves the right to update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email or announce it clearly on the platform. Continued use of the platform after changes are made will be considered as your agreement to the updated policy.

The current version of this policy will always be available on the 9bed website. The date it was last updated is noted at the top of the page.

13 Complaints and Inquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We always strive to be there for you and are committed to resolving your concerns promptly.