9bed Terms and Conditions

1 General Provisions and Definitions

The specific terms used in these rules and conditions are explained below. Understanding these definitions will help you understand your rights and responsibilities.

• "Platform" means the 9bed website, application and all related services.
• "User" or "Member" means any person registered on the platform.
• "Account" means each user's individual registered profile.
• "Services" means all gaming features including casino games, slots, cricket betting and live casino.
• "Bonus" means any promotional offer, cashback or reward provided by 9bed.
• "Transaction" means a deposit into or withdrawal from an account.

These terms and conditions have been prepared in accordance with the laws and regulations in force in Bangladesh. 9bed reserves the right to change these terms at any time, and continued use of the platform after any change will be considered acceptance of the new terms.

2 Eligibility and Registration Requirements

Age Limit and Eligibility

To participate on 9bed, you must meet the following eligibility requirements:

• You must be 21 years of age or older. This platform is for users aged 21+ only.
• You are legally capable and are entering into this agreement of your own free will.
• You do not reside in a jurisdiction where online gaming is explicitly prohibited.
• You have not previously been banned from 9bed or any other platform for fraudulent activity.

Registration Process

When opening an account, you must provide true, accurate and complete information. 9bed has the right to suspend or close an account registered with false information. Each person may operate only one account. If a person holds multiple accounts, all accounts will be closed and funds held may be forfeited.

9bed may request identity documents, proof of address or other documents at any time for account verification. Withdrawals may be temporarily suspended until verification is complete.

3 Account Security and Responsibility

The security of your account is entirely your responsibility. Please follow the guidelines below:

• Use a strong, unique password and do not share it with anyone.
• If you share your login details with someone else, you are responsible for any activity carried out from that account.
• If you suspect unauthorised access to your account, contact [email protected] immediately.
• Always log out after logging in on a public device or shared network.

Transferring, selling or allowing any other person to use your account is strictly prohibited. Any violation of this rule will result in immediate account closure.

4 Financial Transactions — Deposits and Withdrawals

Deposits

9bed currently accepts deposits through Bangladesh's major mobile banking services. The minimum deposit amount is ৳200 (two hundred taka). Supported payment methods:

• bKash
• Nagad
• Rocket
• Upay

Deposited funds are generally credited to the account instantly. If there is any delay, please contact [email protected].

Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 5 to 30 minutes. Account verification must be completed before withdrawals can be made.

• Withdrawals can only be made to the same payment method used for the deposit.
• Funds received from bonuses must meet wagering requirements before they can be withdrawn.
• Withdrawals may be temporarily suspended if suspicious activity is detected.
• All deposit and withdrawal currencies are handled in Bangladeshi Taka (BDT / ৳).

5 Bonuses and Promotional Offers

9bed offers bonuses and promotional offers from time to time. The following conditions apply to the use of these offers:

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the total of the original deposit and the bonus must be wagered 20 times (20x wagering requirement).

• After activating a bonus, the wagering requirement must be met within the specified time limit.
• Claiming bonuses on multiple accounts from the same household or the same IP address is prohibited.
• Bonuses cannot be transferred to another account.
• 9bed reserves the right to change or cancel any bonus offer without prior notice.

VIP Program

The 9bed VIP program has three tiers: Bronze, Silver and Gold. Members can be promoted to a higher tier based on active gaming activity.

• Bronze: up to 0.4% cashback per week.
• Silver: up to 0.8% cashback per week.
• Gold: up to 1.2% cashback per week.

VIP benefits apply only to members who meet 9bed's specified criteria. Decisions regarding VIP benefits are entirely at the discretion of 9bed.

6 Prohibited Activities and Anti-Fraud Policy

9bed is committed to ensuring a safe and fair gaming environment. The following activities are strictly prohibited and any such behaviour will result in immediate account closure:

• Operating multiple accounts with the intent to abuse bonuses or promotional offers.
• Any form of hacking, bot use or automation of gaming software or systems.
• Money laundering or illegal financial activity.
• Colluding with other members to manipulate games.
• Creating chargebacks or payment disputes using false information.
• Misconduct or harassment towards platform staff.

If fraud is detected, 9bed reserves the right to forfeit the balance of the relevant account and to take legal action if necessary.

7 Gaming Services and Fair Play

9bed provides slot games, live casino, cricket betting and other gaming services through partnerships with world-class game providers.

• The outcomes of all games are determined through Random Number Generator (RNG) technology, which is completely fair and impartial.
• If a bet is voided due to a technical fault or disconnection in the gaming service, 9bed will make every effort to resolve the issue.
• If the outcome of a game is disputed due to a technical issue, 9bed's decision will be considered final.
• Game rules and payout information can be found in the description of the relevant game.

For sports betting, 9bed's designated sports betting rules will apply in the event of a cancelled, postponed or otherwise affected event.

8 Responsible Gaming and Self-Control

9bed believes in responsible gaming. We place the highest importance on the wellbeing and peace of mind of our members.

• You can set deposit limits, bet limits or session time limits on your own account.
• If needed, you can use the Self-Exclusion feature to temporarily or permanently close your account.
• If you notice signs of gambling addiction, seek professional help immediately and inform our support team.
• We are committed to preventing minors from gaming.

For more information on responsible gaming, please read our Responsible Gaming page.

9 Privacy and Data Protection

Protecting your personal information is very important to us. 9bed uses SSL encryption technology to keep your data secure.

• Your personal information is never sold to third parties.
• Data may be analysed for service improvement and fraud prevention.
• Information may be provided to relevant authorities under legal obligations.

For full details of our privacy policy, please visit our Privacy Policy page.

10 Account Closure and Service Termination

Closure at the User's Request

Any member may close their account at any time. Please withdraw any funds held before closing your account. To close your account, send a request to [email protected].

Closure at 9bed's Initiative

9bed may close or suspend an account without prior notice in any of the following circumstances:

• Violation of any provision of these terms and conditions.
• Detection of fraudulent or dishonest activity.
• Confirmation that the user is a minor.
• Suspicion of money laundering or illegal financial activity.
• Instruction from a legal or regulatory authority.

11 Limitation of Liability

9bed makes every effort to operate its services without interruption, however 9bed is not liable for the following:

• Loss caused by internet disconnection or technical failure.
• Delays or failures in third-party payment services.
• Account information being compromised due to your own negligence.
• Service suspension due to government regulation or legal changes.
• Financial loss resulting from losing a bet.

9bed's total liability will in no case exceed the amount deposited by the relevant member during the specific period in question.

12 Dispute Resolution and Contact

If you have any dispute or complaint, please contact our support team first. We make every effort to provide a quick resolution.

• Support is available 24 hours a day, 7 days a week via live chat.
• Email contact: [email protected]
• A response will be provided within 72 hours of a complaint being submitted.

In the event of any dispute, 9bed's gaming logs and records will be considered the final evidence. If a resolution cannot be reached through discussion, a recognised mediation process will be followed.

13 Changes and Updates to Terms

9bed reserves the right to change, amend or update these rules and conditions at any time. Continued use of the platform after any change takes effect will be considered acceptance of the new terms.

• Members will be notified by email of significant changes.
• Visit this page regularly to stay informed about the latest terms and conditions.
• The date of the most recent update to the terms will be shown at the top of the page.